|
Frequently Asked
Questions
Where is the Diners Choice Gift Card valid?
You may verify the balance online at any time by going to http://www.virginiabeachgiftcards.c om. Your gift card number will be required. Do you charge a monthly fee after a certain period of time? No monthly fee is charged. Can I send a personal message on my gift card purchase on-line? Your gift card will come shipped to you in a beautiful card holder you may add a personal note when it arrives. How will the gift card arrive? Gift cards will be shipped based on the delivery method chosen. If you chose USPS, then the return address will be the purchaser's address. Will I get a confirmation? Yes, after your order is placed you will get a confirmation page that shows your order number. In addition you will also be emailed a confirmation. When will I receive my gift card? All orders placed will be processed the next business day. Delivery will depend upon the option you choose. Please refer to the shipping chart on the first page of our gift card website. How can I track my order? Your tracking number will be emailed to you when your order is shipped. Standard Delivery orders are mailed USPS and cannot be tracked. Do you deliver on Saturday? No, we do not deliver on Saturday or Sunday because of the excessive shipping charges. You may always visit one of our restaurants and purchase a Diners Choice gift card any day of the week. What happens if my Diners Choice gift card is lost or stolen? Gift cards should be treated as cash, if you register your gift card online we will issue a new card with the remaining balance, as of the date we are notified of its loss. If the card value at time of notification is null then no value will be reissued. We are not responsible for lost or stolen cards and if it is not registered we cannot re-issue any card. Who can I contact if I have questions or problems with my order? Our toll free customer service number is 866-224-7787 - Monday - Friday 9AM to 5PM EST or you may email us dinerschoice@phrinc.com. I don't have time to order online? Where can I go to buy a Diners Choice gift card? Our gift cards may be purchased at any of our Virginia Beach Restaurants. Ask any of our hostesses or servers for details and they will be happy to assist you. *SkyBar is a members only club – Diners Choice Gift Cards can be used during open to the public parties. If you are member of SkyBar you may use the Diners Choice Gift Cards to pay for your food and beverage that are not promotional or associated with any other discounts or special events. |







